Policies & statements

Once you’ve placed your sample order, we’ll send you a delivery confirmation within 48 hours. When you receive your order will depend on your location:

• UK (Royal Mail 2nd Class Post): 2-3 working days
• Europe (Royal Mail International Standard): 3-5 working days
• US/Canada (UPS or USPS): Shipping times vary between states, but expect 3-5 days
• Everywhere else (usually DHL): 7 days

If your order is urgent, please give our team a call on +44 (0) 1268 571116 to arrange an expedited service for an extra cost.

Due to the current global situation, some orders may be delayed. We’ll do our best to get your order to you as quickly as possible.

If you’re in the UK, Europe or anywhere else, your samples will be A4 size. If you order more than one sample of the same product, you’ll receive one A4-sized sample, and then all additional samples will be 7.5 x 11cm.

If you’re in North America, South America or the Caribbean, your samples will be 8” x 10”. If you order more than one sample of the same product, you’ll receive one 8” x 10” sample, and then all additional samples will be 2 3/4" x 4 1/4".

We think carefully about our use of your personal data. Here, you can read our privacy policy, as well as our privacy notice, which both detail the measures we've put in place to protect your privacy. This policy covers what data we collect, how we collect it, what we use it for and who that data is shared with.